Corporate FAQ

Before you pick up the phone to call us, take a minute to read questions you may have about booking a caterer.

How do I know you will do a good job?
We specialize in Catering, it’s all we do. There is a big difference between a catering kitchen and a restaurant. Our kitchen staff has been trained to cook food so it is at it’s peak flavor and moisture when it reaches you, not 5 minutes after cooking like at a restaurant. Smokin Steve’s Catering is the solution to dry banquet food. Moist, flavorful, and tender. But don’t take our word for it. Our customer testimonials and reviews speak for themselves. We have been doing this for over 12 years.

Do you Cater in my city or town?
We go everywhere. We have catered all over Southern and Central California. However, we do have order minimums that vary with distance and location. We service Ventura and Los Angeles Counties primarily. We also serve Santa Barbara and Orange counties, Riverside, San Bernardino and more. Call for details. (805) 520-0601.

Ok, if you are not a restaurant, then how can I try your food first?
For corporate catering customers, there is a couple of ways to taste it for yourself. 1) Place a small order, minimum of $75 for pick-up or $250 min. for local delivery on a time convenient for you; 2) Attend one of our monthly tastings at our facility in Moorpark, CA. Or, 3) we can bring out a free sampling for corporate customer’s who pre-qualify. Qualifying takes into account frequency and guest count. Email or call for more
details 805-520-0601.

Every month we hold tastings for Bridal and Corp. customers by appointment. They take place on a weekday night from 4pm-8pm. There is no charge and you can bring up to 5 people total after you have been pre-qualified with a quote. Our catering facility is in Moorpark, CA. Please call for details (805)520-0601.

How much notice do you need to book my catering event?
For Express Catering delivery and pick-up we ask for a minimum 2 day notice, but a week is ideal, HOWEVER, don’t hesitate to contact us for last minute orders 805-520-0601. We’ll do everything we can to accommodate you.

For Full Service Catering, we recommend you book as far in advance as possible, to ensure your date is reserved on our calendar. Give us a call for short notice events too. If we have an opening, we would love to work with you.

What levels of service do you offer?
Three Great Choices for One Delicious Celebration!

  • Express Catering: One of our Team Members will deliver to your event location at a specific time and set-up the food and paper goods so your guests can dive into the fresh barbecue! Food comes in disposable foil* pans and will be set on your table(s). Pick-up is also available. Delivery minimums apply and vary with location. *or cardboard or similar material.
  • Professional Buffet and Attendant (Full Service Catering): Upgrade and keep your food at the proper temperature for 2-3 hours and without** that foil disposable look! Includes tables, windproof chafing dishes, table covers,
    baskets and bowls, metal serving utensils. For all the food and beverage items on your order. Our Catering Attendant will set-up and replenish your buffet and keep it tidy during your event, as well as bus tables and help guests. Afterwards, they will clean up everything and take it with them. We can also provide bartenders, additional staff, rental equipment and more. **based on availability.
  • On-site BBQ Grill, Smoker. Our LIVE BBQ Experience(Full Service Catering): Our Pit Master and base staff come  to you with our barbecue cooker and cook it up fresh at your event! Smell the Aroma & Taste the Difference! Includes everything above plus your Smokin Steve’s Chef and mobile kitchen. Our Catering Staff will set-up and replenish your buffet and keep it tidy during your event, as well as bus your guests tables. Afterwards, they will clean up everything and take it with them. We can also provide bartenders, staffing, tables, chairs, linens, tenting and more.

What about paper goods like plates, cutlery, and serving utensils. Are they included?
With our Buffet Packages all the necessary paper goods come with your order, including heavy duty paper plates, 2 ply dinner napkins, heavy disposable plastic cutlery, wet napkins and disposable serving utensils.
If you are only ordering from the Bulk Menu you can add our HD Picnic Pack for $0.89 per person which includes heavy duty paper plates, 2 ply dinner napkins, heavy plastic cutlery, wet napkins and disposable serving utensils.

Do you have any minimums for catering?
Our Self-Service “Express Catering Pick-up” requires a minimum purchase of $75.00. Our Meal Packages start with a minimum of 10 guests for Pick-up. For Self-Service “Express Catering Delivery” we have a $250 minimum order for Thousand Oaks, Moorpark, and Simi Valley. Corporate weekday minimums are lower. For areas over 15 miles away we have minimum purchase requirements depending on your location. Contact us for details.

Our Live BBQ Experience has a $1250 minimum to book an event. The size of the group can be as small as 20. We are one of the few BBQ Catering Companies that will come cook on-site for less than 75 people. Above Minimums are before sales tax, travel charge and gratuity.

Is Delivery Available?
Yes! We currently offer Free delivery and set-up for Simi Valley and Moorpark. We deliver to the Los Angeles
and Ventura County areas and beyond. Delivery charges are based on distance from the catering kitchen. Please
call (805)520-0601 for specifics. Contact us for details.

What is your cancellation policy?
Express Catering orders: Cancellations less than 48 hours prior to your event service time will result in forfeiture of your deposit or 50% of order total. It is rare that someone has to cancel their event. If this has to happen, we will work with you to minimize your loss.

Full Service AND LIVE BBQ Experience events require a $500 deposit to hold the date and it is non-refundable. Cancellations less than 72 hours prior to your event service time will result in forfeiture of your deposit or 50% of order total.

Can You Make Accommodations For Special Diets?
YES, Absolutely! We do our best to be vegetarian friendly by offering vegetarian and vegan options. All of our BBQ meats can be prepared Gluten Free. We are happy to discuss other dietary needs you may have.

We understand you want everyone at the party to be able to enjoy the food and not feel left out!

Can I go online to Order or get a Quote?
Yes. Click here to order online or get a quote. And reorders are a real snap! We are always happy to take your order or put together a catering quote over the phone too. Just call (805) 520-0601.

What methods of payment do you accept?
We accept cash, company check, money order, VISA, Master Card and Electronic Funds Transfer. We will accept personal checks as a deposit on an event more than 4 weeks in future from time check released to us.

Corporate Customers: For your convenience, we are happy to set you up with a house charge account, with an
approved credit application (coming soon). All outstanding invoices must be paid within 7 days of the event.

I only need some items catered. Do I have to purchase one of your buffet packages?
No you do not! We offer all of the items on our catering menu as ala carte catering items too. Order exactly what you need. Don’t forget the BBQ Sauce!

Do you keep my orders on file?
Yes we do. Our online catering system records all of your catering orders and quotes. You can call us anytime, and we’ll be happy to email you a copy of any order or quickly place a duplicate order for you. You can also access your account online with your password. Contact us if you need your password sent to you.

What if I have food left over at the end of the party?
Our staff is trained in food safety and have your best interest at heart. They will be more than happy to package your left over food in disposable pans at no additional charge, provided they feel it is safe to use for later. Refrigeration is needed to store any left overs you would like to keep.

If you would like to donate the food to a local shelter we can help with that provided arrangements are made at
least 48 hours ahead of event start time.

How much space is needed for the Professional Buffet?
Typically we use 2-6’ tables for your food. For larger events and more extensive menus we will add another 4’-6’ of space.

Do you bring the tables for my guests to eat at?
They are not included with the packages, but Yes we can help you with a rental order. We often supply rental tables and chairs for construction site BBQs and other locations that do not have their own seating for the guests. This would be in addition to the expense of the food and service equipment items. With the buffet and attendant options, we only include the tables that the food and beverages that have been ordered from us, to be served on. If you have additional food items and beverages your would like a table to put them on, please make arrangements with our staff at least 1 week ahead.

How much space is needed for the LIVE BBQ Experience?
The BBQ trailer is the size of a small to midsize car and needs to be towed into the location we will be cooking at. In a parking lot, typically 4 parking spots is enough for our kitchen and BBQ equipment and our catering van. Buffet can be set-up in the same area or at a location that is closer to your event. We aim to please and make it easy for your guests to be served quickly and efficiently.

Can you come out and walk thru the location of my event before hand?
Yes we can! We can see a lot with computer aerial photograph, and also like to see the location in person (additional charges may apply depending on distance and timing).

How do you charge? Is it by the person?
Yes, we usually charge by the person. Children 4-10 years old are charged 1/2 price for meals. Seniors over 65 can be taken into consideration as well. You can also order in Bulk which is not per person, but by the pound.

Will I have enough food? I sure would be embarrassed if I ran out.
Since we charge and portion quantities by the person, you will need to give us a minimum guest count 7-10 days before your event date. If you need to push your count up after that you can and we will do our best to accommodate your changes. If you have more people than expected we will do our best to get everyone served and fed. It usually works out fine when we have an accurate guest count.

Is there enough food for people to have a second helping?
YES! When the food tastes good, they come back for more! We bring enough so that the big eaters can have more. We recommend you give us an accurate head count to the best of your ability.

Payments, when do I have to pay?
Your deposit is due as soon as you are ready to confirm the date.
Corporate Events: $500 holds the date, 50% is due 2 weeks before your event. Balance due 2 days before event. Company checks are accepted.

Guest count: What if extra people show up and I don’t want to pay for them?
We realize that you might not be able to get RSVPs in every event situation, and that some event budgets do not have any wiggle room. Let your catering manager know at time of booking. If you let us know ahead of time that you only want to feed a set # of guests, we will be glad to keep it at a flat count. This is how we usually do events like funerals, customer appreciation events and open house format where instead of serving a sit down meal, you
are serving small bites and cocktail party style.