FAQ

Before You Even Pick Up The Phone To Call Us, Take The Time To Read Questions You May Have About Booking A Caterer.

How do I know you will do a good job?
Great question! We specialize in Catering, it’s all we do and there is a big difference between us and a restaurant. Our kitchen staff has been trained to cook food so it is at it’s peak flavor and moisture when it reaches you. Smokin Steve’s Catering is the solution to dry banquet food! But don’t take our word for it. Our customer testimonials speak for themselves.

With over 12 years of catering events in the greater Los Angeles/Ventura county area, we are your go to catering company. Also, you may come out and try our food at our catering facility in Moorpark, CA. Tastings are held monthly at no charge. Please call for details (805)520-0601.

How much notice do you need to book my catering?
For Express Catering we ask for a minimum 2 day notice. A week is ideal, HOWEVER, don’t hesitate to contact us for last minute orders 805-520-0601. We’ll do everything we can to accommodate you.

For Full Service Catering, we recommend you book as far in advance as possible, to ensure your date is reserved on our calendar. Give us a call for short notice events too. If we have an opening, we would love to work with you.

What levels of service do you offer?
Three Great Choices for One Delicious Celebration!

  • Express Catering: One of our Team Members will deliver to your event location at a specific time and set-up the food and paper goods so your guests can dive into the fresh barbecue! Food comes in disposable foil pans and will be set on your table(s). Pick-up is also available. Delivery minimums apply and vary with location.
  • Professional Buffet and Attendant (Full Service Catering): Upgrade and keep your food at the proper temperature for 2 hours and without that foil disposable look! Includes tables, windproof chafing dishes, table covers, baskets and bowls, metal serving utensils. For all the food and beverage items on your order. Our Catering Attendant will set-up and replenish your buffet and keep it tidy during your event, as well as bus tables and help guests. Afterwards, they will clean up everything and take it with them. We can also provide bartenders, additional staff, rental equipment and more.
  • Our LIVE BBQ Experience(Full Service Catering): Our Pit Master and base staff come to you with our barbecue cooker and cook it up fresh at your event! Smell the Aroma & Taste the Difference! Includes everything above plus your Smokin Steve’s Chef and mobile kitchen. Our Catering Staff will set-up and replenish your buffet and keep it tidy during your event, as well as bus your guests tables. Afterwards, they will clean up everything and take it with them. We can also provide bartenders, staffing, tables, chairs, linens, tenting and more.

What about paper goods like plates, cutlery, and serving utensils. Are they included?
With our Buffet packages all the necessary paper goods come with your order, including heavy duty paper plates, 2 ply dinner napkins, heavy disposable plastic cutlery, wet napkins and disposable serving utensils. If you are only ordering from the Bulk Menu you can add our HD Picnic Pack for $0.89 per person. which includes heavy duty paper plates, 2 ply dinner napkins, heavy plastic cutlery, wet napkins and disposable serving utensils.

Do you have any minimums for catering?
Our Self-Service “Express Catering Pick-up” requires a minimum purchase of $75.00. Our Meal Packages start with a minimum of 10 guests for Pick-up.

For Self-Service “Express Catering Delivery” we have a $250 minimum order. Corp. weekday minimums are lower. For areas over 15 miles away we have minimum purchase requirements depending on your location. Contact us for details

Our Live BBQ Experience has a $1250 minimum to book an event. The size of the group can be as small as 20. We are one of the few BBQ Catering Companies that will come cook on-site for less than 75 people. Above Minimums are before sales tax, travel charge and gratuity.

Is Delivery Available?
Yes! We currently offer Free delivery and set-up for Simi Valley and Moorpark. We deliver to the Los Angeles
and Ventura County areas and beyond. Delivery charges are based on distance from the catering kitchen. Please call (805)520-0601 for specifics. Contact us for details.

What is your cancellation policy?
Express Catering orders: Cancellations less than 48 hours prior to your event service time will result in forfeiture of your deposit or 50% of order total. It is rare that someone has to cancel their event. If this has to happen, we will work with you to minimize your loss.

Full Service AND LIVE BBQ Experience events require a $500 deposit to hold the date and it is nonrefundable. Cancellations less than 72 hours prior to your event service time will result in forfeiture of your deposit or 50% of order total.

Can You Make Accommodations For Special Diets?
YES, Absolutely! We do our best to be vegetarian friendly by offering vegetarian and vegan options. All of our BBQ meats can be prepared Gluten Free. We are happy to discuss other dietary needs you may have.

We understand you want everyone at the party to be able to enjoy the food and not feel left out!

Can I go online to Order or get a Quote?
Yes. Click here to order online or get a quote. And reorders are a real snap! We are always happy to take your order or put together a catering quote over the phone too. Just call (805) 520-0601.

What methods of payment do you accept?
We accept cash, company check, money order, VISA, Master Card and Electronic Funds Transfer.

Corporate Customers: For your convenience, we are happy to set you up with a house charge account, with an
approved credit application (coming soon). All outstanding invoices must be paid within 7 days of the event.

I only need some items catered. Do I have to purchase one of your buffet packages?
No you do not! We offer all of the items on our catering menu as ala carte catering items too. Order exactly what you need. Don’t forget the BBQ Sauce!

Do you keep my orders on file?
Yes we do. Our online catering system records all of your catering orders and quotes. You can call us anytime, and we’ll be happy to email you a copy of any order or quickly place a duplicate order for you. You can also access your account online with your password. Contact us if you need your password sent to you.

What if I have food left over at the end of the party?
Our staff is trained in food safety and have your best interest at heart. They will be more than happy to package your left over food in disposable pans at no additional charge, provided they feel it is safe to use for later. Refrigeration is needed to store any left overs you would like to keep.

If you would like to donate the food to a local shelter we can help with that provided arrangements are made at
least 48 hours ahead of event start time.

How much space is needed for the Professional Buffet?
Typically we use 2-6’ tables for your food. For large events and more extensive menus we will add 4’-6’ more space.

Do you bring the tables for my guests to eat at?
With the buffet and attendant options, we only include the tables that the food and beverages that have been ordered from us, to be served on. If you have additional food items and beverages your would like a table to put them one, please make arrangements with our staff at least 1 week ahead.

How much space is needed for the LIVE BBQ Experience?
The BBQ trailer is the size of a small to midsize car and needs to be towed into the location we will be cooking at.

Can you come out and walk thru the location of my event before hand?
Yes we can! We can see a lot with computer aerial views, and also like to see the location in person (additional charges may apply).

How do you charge? Is it by the person?
Yes, we usually charge by the person. Children 4-10 years old are charged 1/2 price for meals. Seniors can be taken into consideration as well.

Will I have enough food?
I sure would be embarrassed if I ran out. Since we charge and portion quantities by the person, you will need to give us a minimum guest count 7-10 days before your event date. If you need to push your count up after that you can and we will do our best to accommodate your changes. If you have more people than expected we will do our best to get everyone served and fed.

Is there enough food for people to have a second helping?
When the food tastes good, they come back for more! We bring enough so that the big eaters can have more. We recommend you give us an accurate head count to the best of your ability.

Payments, when do I have to pay?
Your deposit is due as soon as you are ready to confirm the date. For Full Service private party events: 50% payment is due 30 days before your event and the balance is due 3 days before your event date. Personal checks can be used for payment when received 15 days before event.

Corporate Events: 50% is due 2 weeks before your event. Balance due 2 days before event. Company checks are accepted.

Guest count: What if extra people show up and I don’t want to pay for them?
If you let us know ahead of time that you only want to feed a set # of guests, we will be glad to keep it at a flat count. This is how we usually do events like funerals, customer appreciation events and open house format where instead of serving a sit down meal, you are serving small bites and cocktail party style.